Assistance Channels

  • 1 hour ticket response time
  • A 1–hour Ticket Solution Warranty

  • Each ticket you send to our customer help and support crew will be attended to within up to 1 hour. The normal inquiries shall be replied to asap. Nonetheless, if the service inquiry you have sent us requires the assistance of an experienced admin technician, we will address the ticket to him and will let you know about the delay.

  • Top quality support service
  • Qualified Customer Assistance Service

  • Our tech help staff will be online for you day and night to to take care of all assistance demand tickets that you submit. We offer customer support for the software programs that are pre–installed on your hosting server. These include our in–house created Website Control Panel, the preferred OS along with the server admin panel (with regards to the VPS type).

  • Intuitive help center
  • An Educational Help Section

  • Each section of the Website Control Panel that is included free of cost with your VPS features an internal collection of articles. You’ll find a selection of comprehensive how–to tutorials and a number of step–by–step video guides that demonstrate all the essential site control duties. You can view them by clicking on the Help or Video keys in the upper right part of each Control Panel section.