Tech Support Channels
A 1–Hour Ticket Response Guarantee
All your help requests will be attended to in maximum 1 hour after the trouble ticket or email has been received. If your case calls for additional assistance from an admin, we’ll direct the support ticket or the email to the person on duty, without delay and will leave a comment to let you know that more time will be needed for discovering a solution. If you make use of the Managed Services package, any of the server administration services included there will be carried out whenever you wish.
A Top–Class Customer Care Service
Should you require help while working with our Website Control Panel or with any of the apps that we have pre–installed on the dedicated web hosting server on your behalf, don’t hesitate to contact our client support team anytime via the ticketing system. Plus, in case you require help managing your dedicated server, you can order our Managed Services package, which includes OS updates every week, troubleshooting and software installation services, server monitoring and restarting services, data backup hard drive storage space, etc.
An Easy–to–Navigate Help Section
Our Website Control Panel is pre–installed for each dedicated web hosting plan. Among its functions is a rather handy integrated knowledgebase that will walk you step by step on all the tasks that you can carry out. Most of the help articles have video versions that demonstrate all the actions that you can carry out in a highly illustrative manner. You can find the how–to articles and the video tutorials in the top right corner of each Website Control Panel section.